At Simply Bright, we aim to provide the highest level of care and service to our patients and welcome your feedback to improve our service.

However, if you are not entirely satisfied with our care or service, please let us know as soon as possible to allow us to address your concerns promptly.

We aim to resolve verbal complaints within 24 hours where possible. If you complain in writing, the complaints manager will send an acknowledgement letter within 3 working days and aim to provide a full response in writing as soon as practical. Please contact your practice directly, their detail scan be found on our Find a branch (link) page. Further details on the complaints procedure can be requested from the practice.

We regularly analyse patient complaints to learn from them and improve our services. We always welcome your feedback, comments,suggestions, and complaints. If you are dissatisfied with our response to a complaint, you can take the matter further. Please see the contacts below.

For NHS services, please contact:
NHS England Address: PO Box 16738, Redditch, B97 9PT
Email: england.contactus@nhs.net
Website: www.england.nhs.uk
Telephone: 0300311 22 33 

If you are still unhappy about your NHS complaint, you can contact:

The Parliamentary and Health Service Ombudsman (PHSO England)
Address: Millbank Tower, London,SW1P 4QP
Website: www.ombudsman.org.uk
Telephone: 0345 015 4033 

For private dental complaints, you can contact:

The General Dental Council (GDC)
Address: 37 Wimpole Street,London, W1M 8DQ
Email: info@dentalcomplaints.org.uk
Website: www.dentalcomplaints.org.uk
Telephone: 0208 253 0800 

You can also contact the Care Quality Commission (CQC) who regulate private and NHS dental care services in England by calling 0300 0616161. They can act against a service provider that is not meeting their standards.   

The GDC is responsible for regulating all dental professionals. You can use their online form at www.gdc-uk.org or email them on information@gdc-org.uk or call 0207 167 6000.